We're focused on following our Mission and Purpose
By Samaritan staff · Dec 20, 2021
Samaritan continues to pursue the ministry's intent to redeem health care
Samaritan Ministries is dedicated to following its purpose and mission, keeping in mind operational excellence as we serve you, our more than 280,000 individual members, by making sure we stay true to discipleship, loving God, and loving others.
Samaritan’s Purpose is:
To glorify God by growing and equipping disciples of Jesus Christ to love God with all their heart, soul, mind, and strength, and to love and care for their neighbor as themselves (Matthew 28:18-20, 22:36-40; Mark 12:28-30).
The ministry’s Mission is:
To redeem health care by helping the Body of Christ love one another through sharing each other’s health care burdens, while experiencing authentic Biblical community (Galatians 6:2; Philippians 2:3-4; Romans 12:10,12,13,15; John 13:34,35).
Helping Samaritan CEO Mark Zander and the rest of the ministry carry out this purpose and mission are recently named Chief Operating Officer Will Cooper and recently named Chief Purpose Officer Anthony Hopp.
The ministry is “doubling and tripling down on our commitment to our purpose and our mission,” Anthony said, adding that the commitment is built on the original intent of founder and former CEO Ted Pittenger for the ministry: to redeem health care.
“Through any changes there are some things that are going to remain central: Jesus and His Word, and our commitment to it,” Anthony said.
“We serve our members well by staying centered on our purpose. The three parts of our Biblical purpose are discipleship, loving God, and loving others. Loving God and loving others really define discipleship. Jesus says in John 13:34-35 that He’s giving His followers a new commandment, that they love one another just as He has loved us. He says that’s the way the world knows we belong to Him—that the hallmark of discipleship is our love for one another.
“So when we talk about serving our members or serving our staff, it’s one and the same. That’s how we serve our members and our staff, is by our love for one another, which in turn is discipleship.”
Will said his responsibility is to oversee processes “to make sure everything works for the member.”
“We want to strengthen the excellence of our operations,” Will said. “Our focus will continue to be making sure that our members’ Needs are shared in a timely way, but also make sure that we’re really listening to what our members are saying and providing them the care that they need.”
The CEO offered a bird’s-eye view of how the different parts of the ministry fit together.
“We’re here to help members share each other’s burdens physically, spiritually, and financially,” Mark said. “In order for us to focus on that, our programs have to work, our technologies have to work, and our services have to bring Jesus’ compassion to every situation. Those things have to be there for us to focus on what we should be focused on: sharing each other’s burdens.”
Will said that, after prayer, “the first thing we do is always put the member first, whether it’s operational or Member Services or IT.”
“For us, from an operational perspective, it all goes back to Proverbs: being diligent,” Will said. “We are going to have to be diligent, be true, be pure, while still being operationally efficient in all the things that we do.”
“Everything that we do, we do with a member-centric mindset. So, the staff loves the members, and we’re here to make sure that we address your health care and spiritual needs.”
Mark echoed those sentiments.
“Operational excellence is working effectively and efficiently to serve our members,” he said. “Operational excellence enables us to walk out our purpose.”
Will wants to encourage the members.
“The people who are working for you love you,” he said. “We love you tremendously, and we put you first in all that we do when these Needs come in. After Jesus, the members are first. Everything that we do, we do with a member-centric mindset. So, the staff loves the members, and we’re here to make sure that we address your health care and spiritual needs.”
Anthony pointed to the members’ contributions to the Samaritan staff, too.
“One of the many reasons we are able to love our members is that they exemplify the fruits of the Spirit in so many ways,” he said. “Our members demonstrate faithfulness by sharing with one another month after month. They show kindness and goodness by how they love and care for each other.
“And as we’ve encountered service or technological challenges, our members have been so patient with us and full of grace! We’re in a culture that so quickly moves on to the next product as soon as something goes wrong, but our members bear with us and even encourage us! I’m so grateful for their example. Our members are discipling me in how to be patient, how to be forbearing, and how to be filled with joy and peace during hardship and suffering.
“We want to make sure our members know that we love them, that we are so grateful for how they model Christlikeness to us, and that we want to serve and love them more and more.”